General
What methods of payment do you accept?
All of our payments are handled directly via PayPal. You may pay using your existing paypal account, or if you prefer you can pay direcly using your credit card. We accept VISA, Mastercard and American Express. Unfortunately we cannot accept payments by cash cheque or money transfer.
How do refunds work in U.S. currency?
Sales and Refunds are always processed in the default currency, US dollars. When a refund is requested, the same process applies. The refund would be processed in US dollars. However, the conversion rate to your currency will not likely be the same rate that used at the time of the original sale - the cardholder may gain or lose on the conversion. Our customers should be aware that this is related to changes in the exchange rate applied by their credit card company, and is not within our control.
Will my shipment arrive in one consignment?
You may receive your order in more than one consignment. We source the products from more than one supplier and make use of fulfillment companies to ship some of the products so that we can get the most beneficial shipment costs for our customers. Doing so avoids multiple cross border transactions.
In some cases this may be possible for some of our Fort McMurray customers. Please contact us to confirm if we have the product in stock.
Products are shipped via Canada post or USPS.
How do I add questions to the FAQ?
Please submit any questions you have via the Contact Us web form. We will reply to you usually within 24 hours and if the question is relevant to the general public, the question will be added to our FAQ. Thanks for your questions!
